FlowMemo is an administrative AI tool for healthcare organisations that combines advanced features such as transcription, summary, SOAP notes, feedback, intake support and a chatbot. It helps healthcare professionals conducting coaching calls, treatment sessions and intake interviews to manage calls, reports and client records more efficiently.

Flow Memo offers several features such as: automatic transcription of conversations, summaries of sessions, automated anamnesis based on the transcript and an advanced chatbot that provides support for questions and administrative processes.

Flow Memo uses artificial intelligence to: convert audio input into accurate text (transcription), distil key information into a concise summary and automatically generate SOAP notes, anamneses and treatment plans based on the transcript. These features are optimised for healthcare-specific situations, such as intake interviews, coaching sessions and treatment sessions.

FlowMemo offers time savings in reporting and administration of coaching, intake and treatment sessions. FlowMemo also offers improved documentation quality through automated transcription, summary, SOAP notes and treatment plans. In addition, these items lead to a reduction in workload for care providers and better communication with clients.

Accuracy depends on the quality of the audio recording, background noise and speaker accents. In healthcare environments, FlowMemo is trained to recognise medical and healthcare-specific terms and deliver accurate transcriptions. Normally, the accuracy of the output is therefore around 95 to 99% in reporting. It should therefore always be checked.

The chatbot is set up to answer questions about the session being recorded. The chatbot can answer healthcare-related questions as long as they are not about interpretation.

FlowMemo fully complies with the General Data Protection Regulation (‘GDPR’) and the Dutch Medical Treatment Agreement Act (‘WGBO’). Our platform is designed to respect professional confidentiality; recordings are deleted after processing and uploaded content is not accessible to third parties.

Yes, at FlowMemo, we work hard to offer APIs and integration capabilities to seamlessly integrate with existing systems such as ECDs.

No, FlowMemo is designed as an assistant and cannot completely take over your entire administration. It is essential that a professional checks the generated documentation to ensure accuracy and quality. FlowMemo is designed to reduce workload by supporting administrative tasks, allowing you to spend more time on direct patient care. Using FlowMemo is not intended to increase workload.